Last updated: 10th August 2018

Information about our use of cookies

Our website (“Website”) uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. By continuing to browse our Website, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device if you agree. Cookies contain information that is transferred to your device's hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests. We may also share this information with third parties for this purpose.

Information about the individual cookies we use and the purposes for which we use them:

These cookies will be automatically deployed onto your computer when you use the Websites:

  • AspNetCore.Antiforgery: used by our server software to improve your security and expires at the end of your session on our website.
  • dibid: used to aid the signup process and expires at the end of your session on our website.
  • Google Analytics: used to help us count visitor numbers and other usage metrics. You can find full details and cookie expiry times in Google's own comprehensive documentation.
  • Microsoft Application Insights: used for visitor number metrics and to help measure the performance of our website, more details and cookie expiry times available at Microsoft's site.
  • HotJar: used to help us with visitor metrics and website performance, full details and cookie expiry times here.
  • cookieconsent_status: used to prevent the cookie usage banner appearing if you have previously dismissed it.
  • Typeform: we use typeform to conduct our surveys. Typeform place cookies on your device to enable their forms to work. You can find more details here.
  • AWSELB: used for application performance.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Alternatively, you can visit which provides general information about cookies and how you can manage cookies on your computer. Please note that if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.


If you have any questions, comments and requests regarding our use of cookies, please get in touch by emailing us at